ITU Digital Skills Toolkit

The updated version of the ITU Digital Skills Toolkit, originally published in 2018, provides policymakers and key stakeholders – such as private sector partners, NGOs, and academic institutions – a step-by-step guidance to developing effective national skills strategies. The guide includes frameworks, best practices, examples, and other useful resources to support the development, implementation, and scaling of such policies and programmes, making it a useful tool for countries at all stages of digital development. 

A key goal of the toolkit is to clearly explain the process of building digital skills strategies by breaking down complex processes into realistic steps and featuring several examples of international programmes and frameworks to provide thorough models and inspiration.

Topics covered in the toolkit include: stakeholder engagement, lifelong learning of digital skills, developing strategies for different proficiency levels, creating inclusive strategies for under-represented groups such as people with disabilities and women. The toolkit also provides guidance on assessing current policies and identifying areas of improvement, ensuring a thorough approach to digital skills development.