Residents identify the most popular eGovernment services
According to a 2025 study commissioned by the State Agency for Digital Solutions, the following eGovernment services were the most popular among the population: income tax declaration service, which accounted for 55% of all respondents, health-related services (information on the provision of services in different hospitals, registration with health professionals) 44%, car registration service 22%, personal documents (passports, identity cards, driving licences) service 20%, job search service 17%, birth and marriage certificates service 15% of all respondents.
Growing Engagement with Public Digital Platforms
47% visited the e-government portal www.epaslaugos.lt. Lithuania's population (43% in 2024). 64% Lithuanians have visited the websites of state institutions and bodies in the last 12 months (60 % in 2024). 34% of respondents who had never visited public authorities’ websites in the last 12 months reported difficulties in using electronic services. However, the majority of the population (77%) have an overall positive view of the quality of the information they provide (79% in 2024). The majority of the population who visited the websites of public institutions in the last year (84%) reported that they did not experience any security problems. It should be noted that 59%. Lithuanian residents trust the security of electronic communication with public institutions.
Increasing Use of Digital Services for Language and Cultural Heritage
E-services related to the Lithuanian language, such as online translation tools, automatic language recognition tools, were used by 25% of the EU population. Lithuania's population (compared to 23% in 2024). 10% used e-services related to Lithuanian cultural heritage. Lithuania’s population (by comparison, 7% in 2024). It should be noted that these services include electronic services for searching for, viewing or ordering information on the digitised Lithuanian cultural heritage website, virtual websites of Lithuanian museums, websites of Lithuanian television, radio, cinema or other archives.
According to VSSA inf.
