This course is part of the Module D of the AI4GOV Master. This module will introduce the world of Service Design through theory and practice. Students will be provided with basic knowledge about what design and service design are, as well as some methodologies, tools, and case studies to connect design, AI, and the public sector.

The module explains the fundamentals of the Design Process and the approach to problem solving and problem setting that is typical of design. It analyses the process that can be used to apply human-centricity to the creation of AI-powered public services, focusing on context analysis, idea elicitation, idea development, prototyping and testing. The module also guides participants through practical exercises to start understanding how to apply a design approach to the development of AI-powered public services.

Design in AI4GOV:  From the approach to the Toolkit - Learning outcomes

This section introduces the design approach that is adopted in the Master, including human-centred design principles and the design thinking process specifically applied to developing AI-powered public services. Participants will learn about design methodologies, tools, and case studies that help ensure human-centricity throughout the development of their solutions.