This course is part of the Module D of the AI4GOV Master. This module will introduce the world of Service Design through theory and practice. Students will be provided with basic knowledge about what design and service design are, as well as some methodologies, tools, and case studies to connect design, AI, and the public sector.

The module explains the fundamentals of the Design Process and the approach to problem solving and problem setting that is typical of design. It analyses the process that can be used to apply human-centricity to the creation of AI-powered public services, focusing on context analysis, idea elicitation, idea development, prototyping and testing. The module also guides participants through practical exercises to start understanding how to apply a design approach to the development of AI-powered public services.

Idea development: developing AI solutions with a socio-technical lens - Learning outcomes

This section highlights the significance of considering both social and technical aspects during the AI development process. It stresses the need for solutions that are not only technologically robust but also socially responsible and beneficial. By adopting a socio-technical lens, participants are guided through a method that can help ensure that AI systems align with ethical standards, address societal challenges, and enhance human well-being. The goal is to create AI solutions that are inclusive, fair, and capable of positively impacting communities.