Course overview

This course provides a comprehensive foundation in business process design, optimization, and management, enabling you to improve operational efficiency and align processes with broader business strategy.

Through expert-led instruction, hands-on exercises, and real-life case studies, participants gain actionable skills to analyze, redesign, and manage processes in any industry. Whether you are improving existing workflows or building new ones, this course equips you with the tools to turn processes into a competitive advantage.

Learning outcomes

Upon successful completion of the course, participants will be able to:

• Strategic and organizational alignment
  • Explain the role of business operations in achieving organizational strategy
  • Align enterprise architecture and process strategies with business models and goals
• Process design and optimization
  • Plan, map, and implement business processes across diverse sectors
  • Apply Business Process Modeling Notation (BPMN) to create clear, standardized process diagrams
  • Discover, analyze, and redesign processes for improved performance
• Performance management and control
  • Measure process performance using appropriate indicators and frameworks.
  • Develop a process management system that supports operational control, consistency, and sustainable growth.
• Innovation, technology, and governance
  • Integrate technology into business processes to enhance efficiency and agility
  • Apply Business Process Reengineering (BPR) techniques for transformative change
  • Evaluate and mitigate process risks, ensuring alignment with compliance requirements
  • Explore innovative approaches shaping the future of Business Process Management

Course content

The curriculum includes 14 classes supported by practical tasks, quizzes, and hands-on analysis:

1. The Role of Business Operations in Strategy – 1 Quiz
2. Business Operations Strategy – Defining and Building Operations – 2 Quizzes
3. Business Process Management (BPM) Essentials – 2 Quizzes
4. Business Process Modeling Notation (BPMN)
5. Process Discovery – 1 Quiz
6. Process Analysis – 1 Quiz
7. Process Redesign – 1 Quiz
8. Technology in Business Processes – 1 Quiz
9. Business Process Reengineering (BPR) – 1 Quiz
10. Process Innovation – 1 Quiz
11. Risk and Compliance – 1 Quiz
12. Process Improvement Techniques – 1 Quiz
13. Monitoring and Controlling Processes – 1 Quiz
14. Future of BPM

Format: Online, self-paced
Developed by: Riga Technical University in line with the MERIT project
Instructor:Aldis Greitans, Riga Business School
Duration / Training Dates: Flexible start and completion (self-paced)