Artificial Intelligence (AI) in Hospitality: Challenges & Business Opportunities

This ‘Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities’ course, part of the UNWTO Tourism Online Academy courses, will help learners to acquire the tools and knowledge required to develop the potential of AI for tourism businesses. The course provides learning of various terminologies, their meanings and applications, through the different business areas of the hospitality sector: Front Office, Customer Experience, Food & Beverage, Cost Optimisation, Sales & Marketing and Sustainability. 

Who is this program designed for? 

This short course is suitable for Front Office Managers; Food & Beverage Managers, Sales & Marketing Managers; Hotel Managers and Concierges who are looking to learn about Artificial Intelligence in Hospitality. The course aims to inform how Artificial Intelligence will help optimise processes and develop new automated methods to decrease costs and increase efficiency. This is a 100% online training course on a self-paced framework of the duration of four weeks, through short videos with industry experts, readings, and assignments in each phase. This course is free, can be registered for at any time and the language of instruction is English.