Public eServices (MERIT)

The learning content of the Public eServices course focuses on people-centric design, trust and transparency. Other aspects reviewed include the use of practical frameworks for continuous improvement and responsible innovation. 

This course is developed by Riga Technical University as part of the MERIT project, and funded under the DIGITAL Europe Programme of the European Union. MERIT aims to aims to create an educational ecosystem for training digital specialists by bringing together universities, industry partners, research centres, and technology organisations.

About this course

The course builds a systems view of digital public services, showing how user experience, operations, data, governance, and technology together shape reliable and fair outcomes.

Learning outcomes

By the end of this course, you will be able to: 

• Understand what makes a public eService truly end-to-end
• Learn how to design inclusive and accessible services
• Apply trust, transparency, and governance frameworks
• Analyse services using journeys and system views
• Define and measure public value and quality
• Use evidence and feedback for continuous improvement
• Explore responsible use of emerging technologies

Upon successful completion of this course, you will be able to think and act like a service designer and steward in the public sector, making informed decisions that improve outcomes for citizens, businesses, and public institutions.