The Luxembourg Institute of Science and Technology (LIST) is a mission-driven Research and Technology Organisation (RTO) that develops advanced technologies and delivers innovative products and services to industry and society. These innovations can also be used to solve a number of societal challenges, particularly in the areas of the environment, security, education and culture, sustainable development, as well as the efficient use of resources.
As a major engine of the diversification and growth of Luxembourg's economy through innovation, LIST supports the deployment of a number of solutions to a wide range of sectors, including energy, space, construction, agriculture & viticulture, mobility, transport & logistics, finance, manufacturing technology and cutting-edge industry.
Thanks to its location in an exceptional collaborative environment, namely the Belval Innovation Campus, the institute accelerates time to market by maximising synergies with different actors, including the university, the national funding agency and industrial clusters. In this context, with its role of autonomous enterprise with a public utility mission, LIST pools knowledge and skills with a view to the optimum and sustainable benefit for the market and society, in Luxembourg itself but also in the Greater Region of Luxembourg and in Europe.
The high connectivity of networks in Luxembourg has undoubtedly an important impact on the quality of service delivered (rapid exchange) but other factors must be considered in a proposed enhanced value proposition associated with services. Some examples are: service reliability (breakdown, recovery time, etc.), data security (privacy, cyber-crime, etc.), user service interface (ease of use, context adaptation, etc.), or the compliance of the services to national and international regulations and standards. All these qualities of services rely both on the properties of the IT infrastructure used but also on aspects related to the quality of applications deployed on these infrastructures, plus organizational dimensions and human skills necessary for the delivery of services. Furthermore, in a world that is increasingly interconnected, where services provided by an entity will themselves depend on services provided by other entities, the concept of quality of service should be considered a systemic approach applied to a global eco-system services, and no longer at the level of a single isolated service provider..
