Public administrations’ digital response to COVID-19 in the EU (2021)
The report on Public Administrations’ Digital Response to COVID-19 in the EU is produced by the European Commission's Directorate-General for Informatics, under the ISA2framework. The report assesses the impact of the first wave of the COVID-19 crisis on EU public administrations. It also showcases EU Member States’ good practices developing and / or implementing digital solutions to avoid the disruption of public services during the first wave of COVID-19 (March-June, 2020). Moreover, the report looks at the internal factors that enabled public administrations to adapt and ensure business continuity.
More specifically, the report provides and overview of digital solutions implemented by EU Member States to guarantee access to public services, ensure the continuity of education and support businesses (e.g., mobile applications, online portals, online platforms, informative chatbots and repositories, etc). As a result, the report authors observed that the maintenance of these digital solutions highlighted the crucial role of agile and secure IT infrastructures. In addition, a need for interoperability among systems and administrations also became crucial. Therefore, the report calls for the further sharing and reuse of solutions between public administrations, as already initiated by the European Commission through the Digital Response to COVID-19 collection.