This course is part of the Module D of the AI4GOV Master. This module will introduce the world of Service Design through theory and practice. Students will be provided with basic knowledge about what design and service design are, as well as some methodologies, tools, and case studies to connect design, AI, and the public sector.

The module explains the fundamentals of the Design Process and the approach to problem solving and problem setting that is typical of design. It analyses the process that can be used to apply human-centricity to the creation of AI-powered public services, focusing on context analysis, idea elicitation, idea development, prototyping and testing. The module also guides participants through practical exercises to start understanding how to apply a design approach to the development of AI-powered public services.

Transforming organisations: leveraging a cultural change for AI - Learning outcomes

This section addresses the role of organisational culture in successfully implementing AI technologies. It explores how fostering a culture of innovation, collaboration, and continuous learning can drive the adoption and integration of AI within organisations. By embracing cultural change, organisations can overcome resistance, harness the full potential of AI, and stay competitive in a rapidly evolving landscape. The focus is on cultivating an environment that supports experimentation, agility, and a forward-thinking mindset.